In my opinion, unlocked and 'universal' are the best way to go, and should be the way the phone industry should work here (it's how it works through most of the rest of the world). They don't have to worry about any customizations the carrier wants. They don't have to worry about things like Samsung TouchWiz or HTC Sense user interfaces, just the basic one they build. They're able to do this because they only have to guarantee industry standards and certain compatibilities. Google does some of this with their Nexus & Pixel devices. They do have "Carrier Updates" which contain certain things that are enabled / disabled based on a carrier. like the fact Verizon and ATT had some devices previously crippled if put on another network because some settings were hardcoded in the OS instead of pulled from the SIM).Īpple controls everything from the hardware to the OS. If ATT wants XYZ turned on, but Sprint wants XYZ turned off (for whatever reason), this may not be documented to support folks (some could be complete secrets for whatever reason. Some of the configuration differences between carriers is where the problem lies. Most people who want a device will purchase it from the carrier, so they KNOW that works. It's a problem when you have a device that is carrier branded.
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